Call Centre Management Association Awards: Academee invites you to enter
Are your people leading the way in call centre and customer service management? The industry-leading Call Centre Management Association (CCMA) UK is beginning its search for 2008 Award winners.
The Learning Champion Award, sponsored by Academee, recognises an outstanding individual who is involved in the design and delivery of learning which has a positive impact on contact centre performance.
The CCMA is the leading professional association for call centre managers and supervisors. Based in the UK, the association has members across Europe and in the Middle East. The CCMA promotes the profession of call centre management and supports continuous professional development.
The award is one of four categories in the CCMA Call Centre Manager of the Year Awards, now in their thirteenth year. The awards aim to endorse best practice, reward innovation and promote excellence within the contact and call centre industry. These industry-leading awards recognise outstanding performance by managers and supervisors of contact centres, helpdesks and customer service organisations throughout the UK.
Why should you enter the 2008 CCMA Awards?
When you are shortlisted for a CCMA award, you gain recognition and publicity for yourself and your organisation. This has a positive impact on morale and gives you a real business advantage over your competitors. The exposure, if you are successful, can be extensive and far-reaching.
The CCMA awards receive extensive editorial and advertising coverage in industry press. If you become a finalist, your colleagues, your customers and your competitors will hear about your success.
How do you enter?
Nominations for the 2008 CCMA Awards must be received by no later than 21 March 2008. Please note that to enter the awards you either need to be a current CCMA member or to be nominated by a member.
CCMA Learning Champion Award sponsored by Academee
- Continually promotes learning and development across the contact centre
- Is involved in the design and delivery of learning which has a positive impact on contact centre performance
- Links learning aims and objectives to business requirements
- Has been involved in learning and development programmes which have resulted in additional benefits such as culture change, morale improvement, brand/image enhancement
- Has consistently received positive feedback from participants involved in the learning - not just based on 'happy sheets' but also on how they felt three months after the learning
- Has received positive feedback from managers of the participants involved in the training - again not just immediately afterwards but once it has been 'embedded.'
In addition, there are three other awards categories:
- Call Centre Manager of the Year
- Team Manager of the Year
- Emergency Help Desk Manager of the Year
Entering couldn't be easier. Simply visit the CCMA website at www.ccma.org.uk or call 01477 500826. Fill in the nomination form and include a brief description of why you think you should win your category. Then email it to the CCMA and wait to be shortlisted!
The CCMA Learning Champion Award, sponsored by Academee, recognises an outstanding individual involved in the design and delivery of learning which has a positive impact on contact centre performance.
